Refund and Returns Policy

At Omja Oils & Agro, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not fully satisfied with your order, we offer a straightforward return and refund process. Please read our Return & Refund Policy below to understand your rights and how to proceed.

1. Eligibility for Return

You are eligible to return products if:

• The product was purchased directly from our website or authorized sales channels.
• The product is unused, unopened, and in its original condition (including packaging, tags, and seals, if applicable).
• The product is returned within 7 days of receiving the order.

Please note that we cannot accept returns for products that are:

• Damaged due to misuse or mishandling.
• Opened, used, or altered in any way.
• Products that are perishable or subject to hygiene-related regulations (e.g., food items, oils, or health products) unless damaged or defective upon arrival.

2. How to Return a Product

To initiate a return, please follow these steps:

• Contact Us: Reach out to our customer support team at info@omjaindia.com or call 09999000610 within 7 days of receiving the product. Please include the following details in your request:
  • Order number.
  • Product name(s) being returned.
  • Reason for the return.
  • Photos of the product (if applicable), especially if it’s defective or damaged.
• Return Authorization: Once we receive your request, our team will review it and, if the return is eligible, we will provide you with a Return Authorization (RA) number and instructions for sending the item back.
• Packaging: Please pack the product securely in its original packaging (including all accessories, manuals, and parts). You are responsible for ensuring the product is returned in good condition.
• Return Shipping: You are responsible for the return shipping costs unless the product was defective or incorrectly shipped. We recommend using a trackable shipping service for your return to ensure that the item reaches us.

3. Refund Process

Once we receive your returned product and confirm that it meets the conditions for return, we will process your refund as follows:

• Refund Method: Refunds will be issued to the original payment method used for the purchase. The refund amount will exclude any shipping or delivery charges unless the return is due to a defective product or an error on our part.
• Refund Timeline: After we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7–10 business days. Please note that the time it takes for the refund to appear on your account may vary depending on your bank or payment provider.

4. Exchanges

At this time, we do not offer direct exchanges. If you would like a different product, you will need to return the original product for a refund and then place a new order.

5. Defective or Damaged Products

If you receive a product that is defective, damaged, or incorrect:

• Contact Us Immediately: Notify us within 7 days of receiving the product. Please include photos of the damage or defect, along with your order number.
• Return Shipping: If the product is defective or damaged due to our error, we will provide a prepaid return shipping label at no cost to you.
• Replacement or Refund: Once we confirm the issue, we will offer either a replacement or a full refund, depending on your preference and product availability.

6. Non-Returnable Items

Certain items cannot be returned or refunded, including:

• Perishable items (such as food products, oils, etc.)
• Products on sale or clearance (unless defective or incorrect).
• Gift cards or vouchers.

7. Cancellation of Order

If you wish to cancel your order, you may do so before the item has been shipped. To cancel, please contact us as soon as possible at info@omjaindia.com or call 7210110101. Once your order has been shipped, it cannot be canceled, but you may initiate a return as outlined above.

8. Contact Information

If you have any questions or need assistance with a return or refund, please contact us:

Omja Oils & Agro
E- 522, Palam Extension, Sector 7, Near Ramphal Chowk, Dwarka-110075
Phone: 7210110101
Email: info@omjaindia.com

We appreciate your business and will do everything we can to ensure your satisfaction. Please contact us with any questions regarding this Return & Refund Policy.