Shipping & Delivery Policy

At Omja Oils & Agro, we aim to provide our customers with reliable and efficient shipping services. This Shipping & Delivery Policy outlines our procedures for handling orders, shipping methods, delivery times, and associated costs. Please read the following carefully to understand how we process and deliver your orders.

1. Order Processing Time

• Order Confirmation: Once you place an order on our website, you will receive an order confirmation email. This email will contain your order details, including the products purchased and the total amount.
• Processing Time: We typically process orders within 1–2 business days (Monday to Friday, excluding public holidays). During peak seasons or in the event of product availability issues, processing times may be longer. We will notify you if there are any delays with your order.

2. Shipping Methods

We offer the following shipping methods for orders within India:

• Standard Shipping: Estimated delivery time is between 5 to 7 business days depending on your location.
• Expedited Shipping: If available, expedited shipping options may be selected during checkout, with delivery within 2–4 business days.
• Same-Day or Next-Day Delivery: For select locations, we may offer same-day or next-day delivery. Availability will be indicated at checkout.

For international orders, delivery times and available shipping methods may vary. Please contact us for specific international shipping inquiries.

3. Shipping Charges

• Shipping Costs: Shipping charges are calculated based on the weight, size, and destination of your order. You will be able to view the shipping charges at checkout before confirming your purchase.
• Free Shipping: From time to time, we may offer free shipping promotions. Please check our website or promotional emails for any current offers.
• Customs and Import Duties (for International Orders): If you are ordering from outside India, your package may be subject to import duties, taxes, or customs fees. These charges are the responsibility of the recipient and are not included in the shipping fees paid at checkout. Please check with your local customs office for more information.

4. Delivery Time

• Estimated Delivery Time: The estimated delivery time will be shown at checkout based on the shipping method selected and the delivery address.
• Delays: While we strive to ensure timely delivery, shipping times are estimates and are not guaranteed. Delivery may be delayed due to factors outside of our control, such as weather conditions, carrier delays, or local public holidays.

If there are any significant delays in the delivery of your order, we will notify you as soon as possible.

5. Order Tracking

Once your order has shipped, you will receive a shipment confirmation email with tracking information (if available). You can track the status of your order directly through the carrier’s tracking portal. Please allow up to 24 hours for tracking information to be updated after you receive your shipment confirmation.

6. Shipping Restrictions

We currently ship to addresses within India and selected international locations. If we are unable to deliver to your location, we will notify you and arrange for a full refund if payment has been processed.

Please note the following shipping restrictions:

• P.O. Boxes: We do not ship to P.O. Boxes.
• Remote Areas: Delivery to remote or hard-to-reach areas may take longer than standard shipping estimates.
• Hazardous Materials: Certain products, such as oils, may be subject to shipping restrictions based on local regulations. If any items in your order cannot be shipped to your location due to such restrictions, we will notify you.

7. Shipping Address

• Accuracy: Please ensure that your shipping address is accurate and complete to avoid delays in delivery. Omja Oils & Agro is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.
• Address Changes: If you need to update your shipping address after placing an order, please contact us immediately. We may not be able to modify the address if the order has already been processed or shipped.

8. Failed Delivery and Returned Packages

• Failed Delivery: If a package is undeliverable due to an incorrect address or failed delivery attempts, the package may be returned to us. In such cases, we will notify you, and you may need to pay for reshipping costs to have the package sent again.
• Return to Sender: If the package is returned to us as undeliverable, and we do not receive a response from you within 14 days, the order will be canceled, and a refund will be issued minus any shipping charges.

9. Damaged or Lost Items

• Damaged Items: If your order arrives damaged, please contact us within 48 hours of receiving the package. Include clear photos of the damage along with your order number. We will arrange for a replacement or refund for damaged items as per our Return & Refund Policy.
• Lost Packages: In the rare event that your package is lost in transit, please contact us. We will work with the carrier to investigate the issue. If the package is confirmed as lost, we will issue a full refund or replacement as per our Return & Refund Policy.

10. Customer Service

If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team:

Omja Oils & Agro
E- 522, Palam Extension, Sector 7, Near Ramphal Chowk, Dwarka-110075
Phone: 7210110101
Email: info@omjaindia.com